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We have a NEW office number - 0204 5665479 and choose from the options for Small Batch Roasting Supplies
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PRIVACY POLICY
Our Customer Privacy Policy ensures that we will not pass on your details to any third party for marketing purposes.
For the purposes of facilitating the efficient running of our business, you authorise us:
- to collect all information we may require from any third parties and authorise those third
parties to release that information to us;
- to hold all information given by you or any third parties to us;
- to use that information, including giving information to any other person to facilitate collection
of debts from you.
The information will be collected, held and used on the condition that:
- it will be held securely on Small Batch Roasting Supplies systems;
- it will be accessible to any of Small Batch Roasting Supplies employees who need access to it for the efficient running of Small Batch Roasting Supplies business;
the customer may request access to and correction of it at anytime.
SHIPPING POLICY
UK STANDARD DELIVERY (for items up to 750g)
3-5 working days
All orders are sent out within 48 hours of being roasted.
Deliveries made Monday to Friday.
Please note: If your order is placed after 12pm on a Friday, your order will not be ready to collect
until the following Wednesday.
Standard delivery for in stock items within 3-5 working days.
£3.75 per delivery address.
UK STANDARD DELIVERY (for items over 750g)
1-2 working days
All orders are sent out within 48 hours of being roasted.
Deliveries made Monday to Friday.
Please note: If your order is placed after 12pm on a Friday, your order will not be ready to collect
until the following Wednesday.
Standard delivery for in stock items within 1-2 working days.
£9 per consignment upto 28kg.
CLICK AND COLLECT
Customer Collection Point, The Coffee Hub, Semley, SP7 9AN
Please allow at least 48 hours once an order has been made before travelling to collect.
Please note: If your order is placed after 12pm on a Friday, your order will not be ready to collect
until the following Wednesday.
Collection is available Monday to Friday 10am to 3pm.
RETURNS POLICY
It is the policy of The Small Batch Roasting Supplies to ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. If you are unhappy with your unused purchase please return it within 28 days along with your receipt for an exchange or refund, by the original method of payment.
To this end, it is our policy that we do not exchange or refund personalised items, special orders, food, alcohol, and beverage items except where the item is faulty. Items must be returned in their original packaging and must be complete, including electrical accessories and manuals where applicable.
Please see individual products for details. Your statutory rights will not be affected.
Items Damaged in Transit
If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 30 days of taking delivery
Defective Items
You have the right to return a faulty item within 28 days along with proof of purchase.
Incorrect Items
If we have sent you an incorrect item, please notify our Orders Departments as soon as possible or within 28 days and return the incorrect item to us and specify the correct details in writing.
If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item and we must have the incorrect item returned before investigating.