We have been seeing a large increase in the number of smaller online green bean orders we are processing on a day to day basis, which is a welcome sign at this time, however we have seen an even larger decrease in the number of larger orders for our other services (contract roasting, private label coffee production etc) which has resulted in us having to reduce our working hours and workforce to stay operational as a temporary measure for the foreseeable future.
Whilst we sincerely hope this should not have too much of a negative effect on the SBR business, it will mean that we have to make a few changes to the day to day operations.
Broadly, these changes will mean:
All roasting will now be done once a week on Tuesdays, any requirement for roasting should be placed by 10am Tuesdays for preparation to dispatch on Thursdays where possible.
All deliveries will now be dispatched once a week on Thursdays.
Deliveries may now take 2-3 days to arrive due to changed pickup routine starting next week.
Phone orders will no longer be available from Monday 30th and all orders need to placed online.
Emails will be checked daily, but we would ask that all actual orders are placed and paid for on the website to avoid delays.
Any current credit account facilities are to be temporarily suspended and all orders will need to be paid on a pro-forma basis for the foreseeable future.
All small orders of 3kg or lower will be dispatched in sealed coffee bags, not in custom hessian sacks as previously, this is due to no members of staff available to produce these for us in sufficient quantities to remain viable.
We appreciate these are quite significant changes, albeit temporary, however I would like to re-assure you of our every intention to fulfil all orders in the most timely manner possible until we are a full compliment of staff again.
We trust you will understand our need to implement these changes as we are sure you will also have had to make changes to your own normal working practices.
We will of course keep you completely up to date with any further changes that are made.
Kind regards and stay safe
Head of Coffee