Ordering

Please place orders online wherever possible to do so, this will avoid disappointment as priority is offered to online sales in the first instance. You are welcome to call us and place an order if online is not an option, but please be mindful that the order and payment process can take longer.
Please place all phoned and online orders before 1pm if you require next day delivery. This allows us the amount of time required to process all the daily orders in time for our collection slot.
All orders must be paid for in full prior to release of the necessary paperwork unless you have a credit facility with us. If payment is not made prior to the cut off point your order will not be dispatched.
We will always do our level best to ensure a smooth transaction is achieved.

Dispatch

Once the order has been processed and payment made, the release will be offered to the warehouse who will arrange to pack and box your order ready. 
All coffee under 2kg will be packed in laminated packs and all coffee over 2kg will be packed in custom made hessian sacks (Plastic Free).
If you wish your coffee to be packed in airtight food grade plastic, please ensure you purchase this as a seperate item from the store.
Your order is picked/packed that day, we do not store ready bagged product, which is why we must adhere to the cut off time. 
Each consignment is made in boxes capable of handling 28kg safely. Therefore the price of each consignment is optimal for 28kg orders.
We will pack your coffee with cardboard void fill to protect the product as much as there is room to allow.
We will enter your details into our dispatch system that is then used to track your consignment. Please provide your mobile number if possible as we will then be able to ensure you are sent a text giving you updates of your orders progress as well as an hours time window for your delivery. If there are any specific delivery instructions, these must be made clear and be present at time of dispatch, failure to provide these will mean that we are not be able to affect changes once it has left our warehouse. (however you will be able to redirect yourselves from the messages you receive)

Delivery

All our external deliveries via courier are made via DPD, these are next working day,carbon neutral deliveries.
DPD will inform you by email/text when your delivery is scheduled.
They will attempt delivery as requested, however if they are unabel to make delivery, they will notify you of this and ask you to let them know how you would like to proceed. If they have no response from you, after the 3rd attempt, they will return the goods to us, where a restocking charge will be levied.
All deliveries require a signature unless you have advised DPD of remote drop off. 
We are able to track your consignment this end to further assist you with you order should you have any problems.

Damages

Should your order arrive with any significant signs of damage, please notify us straight away or refuse delivery stating damage the reason. We can then act on this on your behalf.
Please ensure you take photographic evidence of the damage - we are unable to process ANY claim without this. 
We will work with you on any damage issues to ensure you receive the right product in the right condition as soon as physically possible to do so. 

Carbon Free

As part of our commitment to the environment, we offer the option to offset 1T of carbon dioxide for just £1 for each consignment which is donated to The Green Earth Appeal, where a fruit tree is then planted in your/your companies name, which will entitle you to a legal certificate proving you have offset 1T of Carbon Dioxide ! A great deal for not a lot - we hope you will agree!

Prices

We have kept the prices as competitive as possible, and we dont wish to have to keep notifying customers of price changes every time our couriers change their prices, and so we charge a flat fee of £9.00 for each consignment up to 28kg in weight. This is then worked out in multiples of 28kg. 
10kg = £9.00
20kg = £9.00
28kg = £9.00
30kg = £18.00
40kg = £18.00
50kg = £18.00
56kg = £18.00
60kg = £27.00
These prices are based on next working day delivery. If you require a guaranteed time or a Saturday/Sunday delivery. Please add £20 to the standard cost of delivery.
If you're looking for a large volume of green coffee, we also offer pallet delivery options through our transport partners at Downes Transport. Please ensure you have the capabilities your end to offload.
Pallet Delivery Charges:
Full Pallet £50.00
Please also be aware, pallet deliveries are on a 1-2 day turnaround and may not arrive the following day.
Small Batch Roasting Supplie
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02037458918

The Coffee Hub, Semley Business Park, Shaftesbury, SP7 9AN